Overview
MarinaVex is a marine operations ERP platform for shore and vessel teams. It supports planned maintenance, compliance, certificates, crewing, rest hours, operational forms, checklists, documentation, risk assessment, drills, dashboards, procurement and related fleet workflows.
MarinaVex is developed and operated by SaiDam Techsoft Solutions Pvt. Ltd. This policy applies to the MarinaVex website, the MarinaVex web platform and the MarinaVex mobile app, including the Android app package com.saidam.marinavex.
By using MarinaVex, you acknowledge that information will be handled as described in this policy. If you use MarinaVex through your employer, vessel owner, manager, crewing agency, client or other organization, that organization may also control how your account and operational data are used inside MarinaVex.
Information we collect
Account and profile information
- Name, email address, username, role, department, designation, organization, tenant or company details.
- Authentication information such as password hashes, login sessions, one-time password records, sign-in timestamps and security audit logs.
- Profile details you or your organization provide, such as profile photo, contact details, notification preferences and assigned modules.
Operational and business data
- Vessel records, fleet records, equipment records, planned maintenance jobs, counters, readings, work orders, permits and maintenance history.
- Certificates, survey records, compliance records, inspections, findings, risk assessments, drills, forms, checklists and supporting evidence.
- Crew records, contracts, joining and sign-off details, rest hour entries, recruitment or RPSL records where those modules are used by your organization.
- Procurement records, requisitions, quotations, purchase orders, vendor records, attachments and approval history.
- Messages, comments, internal notes, task activity, approvals, audit trails, notifications and workflow history.
Files and media you upload
- Documents, photos, forms, certificates, profile images, vessel images, signatures, PDFs and other attachments uploaded through the platform.
- Photos or videos captured using device camera features, where those features are used to attach evidence or documents.
- Voice or audio content if your organization uses app features that require microphone access, such as voice messages or recorded inputs.
Device, app and notification information
- Push notification tokens used to deliver alerts to the mobile app.
- Basic device and platform details needed for app compatibility, support, security and notification delivery.
- Technical logs such as IP address, request timestamps, browser or app version, page path, referrer and error information.
Website contact and analytics information
- When you contact us, we receive the details you choose to send, such as name, company, email, phone number, fleet size, interest area and message.
- The public website may record basic visit information such as page URL, page path, referrer and screen size to help us understand website usage and improve the site.
App permissions
The MarinaVex mobile app may request device permissions only when needed for app features:
- Camera - to capture photos or documents for records, checklists, evidence, certificates or attachments.
- Photos, files or storage access - to choose and upload documents, photos, PDFs or other files.
- Microphone - to support audio or voice features if enabled for your organization.
- Notifications - to send alerts about assigned work, approvals, messages, due items, status updates and other activity relevant to your role.
- Internet access - to communicate with MarinaVex servers.
You can manage device permissions through your phone settings. Some features may not work if required permissions are disabled.
How we use information
- To create, authenticate, secure and manage user accounts.
- To operate MarinaVex modules and workflows for your organization.
- To display records, dashboards, reports, approvals, assignments, notifications and audit history.
- To deliver email, in-app and push notifications based on your role, workflow activity and preferences.
- To provide support, troubleshoot issues, monitor service health and improve product reliability.
- To protect against misuse, fraud, unauthorized access, security incidents and policy violations.
- To comply with contractual, legal, regulatory, tax, audit and safety obligations where applicable.
We do not sell personal information. We do not use user data for third-party advertising.
How we share information
We share information only as needed to operate, support and secure MarinaVex.
- Within your organization - records are visible to users according to the roles, permissions and workflows configured by your organization.
- Service providers - we may use infrastructure, hosting, storage, email, notification, analytics or support service providers who process data on our behalf.
- Firebase Cloud Messaging or platform notification services - used to deliver push notifications to your device.
- Legal and safety - we may disclose information where required by law, legal process, contract enforcement, security investigation or to protect rights, safety and property.
- Business transfers - if MarinaVex or SaiDam Techsoft Solutions Pvt. Ltd. is involved in a merger, acquisition, financing, reorganization or sale of assets, relevant information may be transferred subject to appropriate safeguards.
Data security
- We use HTTPS encryption for communication between users, apps and servers.
- Passwords are protected using one-way hashing and are not stored in readable plain text.
- Access is controlled through roles, permissions, organization boundaries and authentication controls.
- We use logging and monitoring to help detect misuse and troubleshoot service issues.
No method of transmission or storage is completely secure. We take reasonable technical and organizational measures to protect information, but we cannot guarantee absolute security.
Data retention
We retain information for as long as needed to provide MarinaVex, support your organization, meet contractual obligations, maintain business records, comply with legal requirements, resolve disputes, prevent fraud and protect the platform.
Operational records may be retained for the period required by your organization, contract, maritime compliance needs, audit requirements or applicable law. Backups may retain copies temporarily according to normal backup-retention cycles.
Account and data deletion
You may request deletion of your MarinaVex account and associated personal data by emailing welcome@marinavex.com from your registered email address.
After a deletion request is received and verified, the account will be disabled within 7 days. We will delete or anonymize applicable account data within 30 days of receipt of the verified deletion request, subject to data that must be retained for legal, security, audit, dispute-resolution, backup or legitimate business recordkeeping purposes.
For full details, see our Account Deletion Policy.
Your choices and rights
- You may ask your organization administrator to update or correct your account details.
- You may disable push notifications through your device settings.
- You may request access, correction or deletion of personal data by contacting your organization administrator or emailing us.
- If your account is managed by an organization, some requests may require verification or approval by that organization.
Children's privacy
MarinaVex is a business and marine operations platform intended for professional and organizational use. It is not directed to children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. When we update it, we will revise the "Last updated" date above. Material changes may also be communicated through the website, platform or app where appropriate.
Contact us
If you have questions about this Privacy Policy or how MarinaVex handles data, contact us: